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Balanced Scorecard (BSC) & Key Performance Indicators (KPI’s) to Improve Work Performance and Strategy

Date: 22 October 2017 - 26 October 2017
Course ID: ADDS164/2017
Duration: 5 Days
Fee US $: 3200 US$
Venue: Dubai / UAE
Category: Leadership, Management, Strategy, HR and Soft Skills

Introduction:

This course starts with an overview of Strategy, and the issues and difficulties surrounding the traditional mode of its implementation. It then introduces the Balanced Scorecard which is rapidly gaining popularity. Its value proposition is linking Strategy to Operations.

It also explains Performance Focused Leadership and Measurement Metrics including Key performance Indicators to maximize organizational Effectiveness. It explains what makes a leader, the practices and commitments of effective leadership, how to shape organizational excellence, which global competencies are critical to success today.

Objectives:

• Strategic Management

• Performance Management

• Measurement Metrics

• Balanced Scorecards

• Key Performance Indicators

• Total Quality Management

• Kaizen Methods

• Leadership Styles and Dimensions

• Charismatic Leadership

• Transforming Followers

• Leadership Performance and Productivity

• Strategic Thinking and Planning

Who should attend:

Top Management

Middle Management

Strategic Planning Officers

Daily Outlines:

DAY 1:

Strategy and Operations

Introduction to Business Strategy

Formulating Strategy

Strategic Options and commonly used Generic Strategies

The Balanced Scorecard

Introduction

Background and history



DAY 2:

Performance Indicators

Performance Metrics

Key Performance Indicators

Quantitative Indicators

Practical Indicators

Directional Indicators

Actionable Indicators

Financial Indicators



DAY 3:

Implementing the KPIs

Kaizen Performance Leadership Techniques

Leadership and Strategy

Total Quality Management

Supply Chain Management

New Strategy Formulation

Strategy Implementation

Strategy Evaluation and Control



DAY 4:

Implementing the Balanced Scorecard

Implementing Strategy

Implementing the Portfolio of Strategic Initiatives

Integrating Strategic Initiatives with Operations

Measuring Strategy

Define Metrics, Measures and Targets

The Balanced Scorecard in Action

Conduct Strategic Performance Reviews

Cascading the Balanced Scorecard



DAY 5:

The use of the Balanced Scorecard in some Industries

A Commercial Business – an example

A not-for-profit Organization – an example

A Public Sector Organization – an example



Training Method



o Live group instruction

o Use of real-world examples, case studies and exercises

o Interactive participation and discussion

o Power point presentation, LCD and flip chart

o Self-test and group activities

o Each participant receives a binder containing a copy of the material and handouts

Program Support:

This program is supported by interactive discussions, role play, case studies and to highlight the techniques available to the participants.

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