عربي
Providing Quality and
Professional Training Since 1984

Our Training Courses

Back
REGISTER_NOW Add to my calendar SEND_COURSE_TO_FRIEND Print this Course

Improving Your Skills, Abilities and Performance

Date: 6 November 2017 - 10 November 2017
Course ID: ADDQ038/2017
Duration: 5 Days
Fee US $: 2950 US$
Venue: Kuala Lumpur / Malaysia

Introduction:

Managerial skills are an integral part of the success, Managerial skills is one of the tools That influencing others. it is the dream of all who work in business field, As simple as it is, it is one of the hardest skills you can find in an individual’s, and these skills and capabilities distinguish some than others and on different grades, it is important to learn something about it, and upgrade it in order to reach your goals, if you are seeking to succeed in leading others you cannot complain about your subordinate inefficiency or their lack of appreciation of your efforts, it is one of the strength point that you are lacking this possession. You cannot influence others without letting them know without doubt that your attitude, respect and your transparency is the basis of communication.







In the end we must all know why we react toward certain personal or professional situations. Influencing others is just like hypnosis, you cannot influence others, unless they are susceptible.

Objectives:

At the end of this course trainees will be able to:







• Identify the skills and abilities that help influencing others and how to acquire them.



• Identify self skills and capabilities and how to utilize them



• How to acquire new skills to influence others



• Identify the skills and abilities that helps to influence others and how to acquire them

Who should attend:

The Nominees for this course is, preferably:



All employees

Daily Outlines:

Planning and organizing work



• Defining Planning & Organizing



• The Key Elements Of The Planning Cycle



• Setting Goals & Objectives



• SMART(ER) Goals



• Planning & Organizing Exercise



• Types Of Planning Tools



• The Key Elements Of Organizing



• Prioritizing Workload For Effectiveness & Efficiency



• The Pareto Principle



• Planning & Organizing Exercise



• Improving Personal Organization



• Improving Your Work Environment: Office Layout, Computer & Paperwork



• 'Work Smarter, Not Harder'



• Handling Delegation For Effective Organization



• Tips For Work-Life Balance



Time Management: Get Organized for Peak Performance







2. Left Brain/Right Brain



3. Case Study: Another Day at the Office



4. Setting Goals



5. Planning Tools



6. The Four D’s



7. Organizing your Workspace



8. Organizing Files for Retrieval



9. Managing Your Workload



10. Delegation



11. Projects



12. Set a Ritual







Behavioral skills of influencing others



Introduction.



1 - Networks.



2 - Be clear.



3 - Use humor and fun.



4 - How to Win the others.



5 - Gain respect.



6 - Positive relations.



7 - Allow others to come to know you.



8 - Be generous and honest.



9 – Care for your employees.



10 - Do not wait for others recognition



11 - Expanded your influence.



12 - Find a mutual understanding.



13 - Communicate through smiling.



14 - Do not be exploitative.



15 - Hidden agenda.



16 - Do not hide things.



17 - Self-confidence.



18 - Take responsibility.



19 - Do not be hard that hard



20 - Reward yourself for rewarding others.



21 - Delegate.



22 - Personal power.



23 - Resist time thieves.



24 - Do not intimidate others.



25 - Plans for contingencies.



26 - Call for innovation.



27 – build a successful team







Team Building



¨ Introduction.



¨ rules assistance to the success of the teams.



¨ benefits teams.



¨ disadvantages teams.



¨ different types of teams.



¨ form a working group.



¨ positive and negative behaviors for teams.



¨ keys to the success of teams.



¨ reasons for the failure of the task forces.



¨ organizing task force meetings.



¨ team behavior.



¨ behavioral skills required for team members.



¨ behavioral changes to the team.



¨ reward systems for teams.



¨ methods of decision-making.



¨ decision-making steps.



¨ assessment methods work teams.







Prepare others to deal with conflicts



• What are the conflicts?



• The difference between conflict and competition.



• Causes of conflict.



• Avoid conflict resolution mistakes.



• Conflict resolution.



• Stress among workers, which increases the likelihood of conflicts in the organization.







Find and solving problems



• Find and solve problems.



• Problems severity.



• he importance of defining the problem.



• Four steps to solve problems







Creativity and Innovation



• Introduction



• Characteristics of lateral and vertical thinking.



• Steps of inventive process.



• Reasons of not utilizing employee’s innovative capacity.



• How to persuade others to accept change and new ideas.



• Innovators characteristics.



• Innovation steps.







Decision-making



• Decision-making is an essential Leadership skill.



• Types of Decisions at different managerial level .



• Decisions based on personal preferences



• Tendencies that affect decision-making.



• How can we reduce the damage of important decisions







Dealing and motivating people



• Introduction.



• Principles of leadership.



• Dealing with individuals (genetics - experience - attitudes and aspirations).



• Attitudes. Pros and cons



• Affecting behavioral system.



• Individual behavior.



• Encourage employees internal motivation.



• Individual needs.



• Maslow hierarchy of needs.



• People behavior when unfulfilled.



• Maslow Recommendation for managers.



• using hierarchy of needs.



• How to exercise leadership in the organization.



• Dealing with behavioral rules.



• Ddevelop behavioral rules.



• Start the change in business relations



• questions in Motivating others







Meeting Management



• Basic elements for a successful and effective meeting.



• Considerations when Preparation a meeting.



• Chair Person Personal skills



• Leadership protocol during meetings.



• Subsidiary meetings.



• Dealing with difficult people during meeting.



• Types of directing Questions.



• get the maximum benefit from meeting







Change and stress management



• change Definition.



• Coping with the change.



• Leadership and Change ..



• respond to stresses



• Ssources of stress



• Holmes scale to measure the Stress.



• daily stresses faced by managers.



• some important factors affecting the results of the stress.



• Recommendations.



• Negotiation



• Introduction



• What is Negotiation?



• Aim of Negotiation



• How to judge Method of Negotiation



• Phases of Negotiation



• Developing your BATNA



• Principled Negotiation



• Positional Bargaining



• How Can I negotiate if they Have all the power?



• How to plan for Commitment?



• What if they won’t Play?



• What if they use Dirty tricks?



• Don’t be a Victim ….



• Some Common tricky Tactics



• Summary of Principled Negotiation







Training Method







o Live group instruction



o Use of real-world examples, case studies and exercises



o Interactive participation and discussion



o Power point presentation, LCD and flip chart



o Self-test and group activities



o Each participant receives a binder containing a copy of the presentation slides and handouts







Program Support:



This program is supported by interactive discussions, role play, case studies and to highlight the techniques available to the participants

Back
REGISTER_NOW Add to my calendar SEND_COURSE_TO_FRIEND Print this Course