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Effective Administration Assignments and Priorities

Date: 11 September 2017 - 15 September 2017
Course ID: ADDQ035/2017
Duration: 5 Days
Fee US $: 2950 US$
Venue: Kuala Lumpur / Malaysia

Introduction:

The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills.







To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive seminar gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.

Objectives:

• Manage changing roles and responsibilities whether working with bosses, peers, team members or customers



• Meet dynamic work expectations by expanding your proactive capabilities



• Clearly and confidently communicate and negotiate to manage conflicts and achieve results



• Apply emotional intelligence and effective listening practices to your job



• Use strategic diplomacy to handle office politics, difficult people and demanding situations



• Apply the skills necessary to get work completed on time



• Use effectively, basic project planning tools to plan and schedule work



• Identify key stakeholders and understand how to gain their support and input



• Use positive communication & influencing techniques to ensure work is completed on time



• Appreciate & engage colleagues to gain their commitment and support



• Managing assigned tasks effectively



• Evaluating and establishing priorities to meet crucial deadlines



• Effective planning and project management techniques



• Task leadership and collaboration skills



• Influencing and stakeholder management skills

Who should attend:

The course is designed for persons who desire to learn practical management techniques that will assist them in tasks, establishing priorities and meeting deadlines for work and projects.



The course is suitable to a wide range of professionals but will greatly benefit:



• Professionals who wants to learn techniques to work with other colleagues



• Team leaders, supervisors, section heads and managers



• Professionals who have an interest in a management position



• Anyone who wants to become a leader in their work role



• Project, purchasing, finance & production officers and personnel



• Technical professionals including those in Maintenance, Engineering & Production



• Secretaries, clerks, administrative and support staff



• Anyone who juggles multiple tasks and deadlines

Daily Outlines:

Introduction of Work Task Concepts



• Understanding the role of self-management in managing tasks



• Overview and context of task management



• Identifying reasons for the current focus in business on managing tasks



• Understanding how work is accomplished in organizations



• Identifying the role of strategic management in leadership of tasks



• Understanding the role of organization type in task management







Importance of Planning in Management of Tasks



• Clarifying goals, objectives, assumptions and constraints in work



• Integrating a scope, work structure and management plan in assignments



• Learning to identify and manage stakeholders



• Identifying risk techniques that affect tasks, priorities and deadlines



• Understanding how to develop clarity of purpose and objectives in task assignments



• Identifying the skills necessary to lead and manage work tasks







Setting Priorities & Deadlines in our Time Management



• Using the manner we approach work as an initial time management plan



• Planning for time management, scheduling and meeting deadlines



• Integrating time management into development of priorities



• Making the most from meetings, e-mails, interruptions and transition time



• Developing a personal plan, with a ‘to do’ list and priorities



• Dealing with time wasters, procrastination and bosses







Skills Required to Deal with People in our Work Assignments



• Identifying skills required to obtain the help of others on tasks



• The importance of understanding our ways of working with others



• The importance of interpersonal skill in accomplishment of tasks



• Identifying interpersonal work styles of self and other



• Understanding task flexibility and versatility in people leadership



• Learning how to work better with others to have productive work







Personally Managing Tasks to Implement Change



• Learning techniques to use communication for success in tasks



• Understand the characteristics of proper communication



• Identifying methods to deal with human change patterns



• Developing a personal plan to become more effective with self-management



• Dealing with some people who struggle with change



• Practicing techniques to help colleagues with change







Tips & Tricks and Advanced Topics



• Applying skills and strategies to manage personal and professional change dynamics



• Bringing about change even when faced with resistance



• Applying a systematic approach to plan and engage others in the change process



• Managing roles, responsibilities, and authority to meet goals



• Identifying and supporting differing work style preferences using new skills and best practices



• Recognizing and proactively using critical thinking to support achievement of team-based goals



• Applying a spectrum of priority setting and time management strategies to proactively accomplish skills



• Incorporating emotional intelligence and effective listening to prepare to be an effective colleague, partner and leader



• Applying assertive communication using verbal and nonverbal behaviors



• Exhibiting confidence and influence using tested presentation models



• Analyzing conflict, office politics, and interactions with difficult people



• Defining the sources of conflict in the workplace



• Negotiating to empower yourself and others to achieve goals

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