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MAINTENANCE CONTRACTING AND OUTSOURCING

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Date: 24 September 2017 - 28 September 2017
Course ID: ADDS145/2017
Duration: 5 Days
Fee US $: 3,200 US$
Venue: Dubai / UAE
Category: Maintenance and Operation, Asset and Facility Management

Introduction:

A contractual maintenance agreement is a contract under which a service provider agrees to perform maintenance services. Contracts vary, and may include the costs or servicing and/or materials.



Services may include diagnosing problems, phone support, onsite repairs, spare parts, substitute units, supplementary program equipment, preventive maintenance, and other provisions. Reasons for entering into such contracts by a consumer may include, among others, the impracticality of staffing and equipping maintenance facilities or lack of a technical support staff to develop effective maintenance programs.

Objectives:

This course aims to meet the continuing education needs of professionals who are involved in the process of or will the set the policies for outsourcing facilities management to a single or multiple providers. This program will also benefit government officials, policy makers, and the general public who are interested in learning and adopting strategies to outsource part or all the institutional functions. On completion of the course, the learners will be able to:

1. Present a working definition of facilities management.

2. Differentiate between the institution core and non-core business and appreciate the relationship between the two.

3. Describe the role of an owner representative and the wide range of services covered by facilities management.

4. Understand why different institutions will have different facilities management requirements.

5. Explain the significance of developing a clear strategy for facilities management and the key objectives of the department.

6. Describe the key stages to creating an effective facilities management strategy and implementation plan.

7. Understand the need to gain a complete financial picture of the direct and indirect costs of both in-house and outsourced service provision.

Daily Outlines:

Day 1

• Introduction

• Why Outsource?

• Maintenance contracting definition

• Introduction-

• An introduction about maintenance-

• Maintenance philosophy-

• Asset management guide



Day 2

• Activity on asset management-

• Engineering failure classifications.-

• Maintenance types and strategies

• How maintenance strategies can create bottlenecks

• Maintenance outsourcing

• To outsource or not outsource - strategic decision making



Day 3



• How much maintenance to outsource

• Establishing an appropriate tendering process

• Establishing an appropriate specification of requirements

• Establishing an appropriate contract payment structure

• Establishing an appropriate contract administration process and structure

• Establishing an appropriate structure for the contract document



Day 4



• Establishing an appropriate contract administration process and structure

• Establishing an appropriate structure for the contract document

• Managing the transition to the outsourced arrangement

• Agreeing contract termination arrangements

• Managing the transition to the outsourced arrangement

• Agreeing contract termination arrangements

• Maintenance contracts

• Maintenance contract types



Day 5

• Tender Process

• Benefits of Maintenance Contracts

• Reliability Centered Maintenance

• How to Initiate Reliability Centered Maintenance

• Maintenance management

• MAINTENANCE RESPONSIBILITIES

• PM Program Survey

• Time-driven ABC vs. traditional ABC

• Five myths about time-driven ABC

• Agreement Collection Certification Law & Legal Definition

• Agreement of Sale Law & Legal Definition

• Agreement on Border Environment Cooperation Commission Law & Legal Definition

• MAINTENANCE KEY PERFORMANCE INDICATORS (KPI's or METRICS)

• Some Typical Maintenance Key Performance Indicators

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