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Solving Problems Creatively & Making Decisions Efficiently

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Date: 9 October 2017 - 13 October 2017
Course ID: 630/2017
Duration: 5 Days
Fee US $: 2950 US$
Venue: Istanbul / Turkey
Category: Leadership, Management, Strategy, HR and Soft Skills

Introduction:

Imagine increasing productivity, reducing waste and improving customer satisfaction by developing a process for effectively solving problems and decision making.

These benefits and many others are the excellent reasons to learn the creative problem solving techniques outlined and build a toolkit for solving problems and decision making that form part of everyday life in today's organization.

Objectives:

The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of problem solving and Decision Making. The course will focus on developing and upgrading diagnostic problem skills. The course will also emphasize the models and processes of decision making.

Who should attend:

Managers, professionals, and any person who is looking for the best techniques to solve any problems related to their works and who is admiring to make the most efficient decisions to achieve the best desired objectives.

Daily Outlines:

Day 1:

• Practical application in problem solving

• Define the “ problem”

• Describe the ideal problem solvers

• Creative thinking

• Relationship between creative thinking and problem solving

• Holmes test for creative personality

• Identified the types of problem encountered

Day 2:

• The problem solving model

• Generate alternatives

• Brainstorming

• Check board

o Adapt or build on the past

o Evaluate options

o Criteria check board

Day 3:

• Evaluate options

o Sort by category

o Rank order

o Advantage /disadvantage

o Pro/con

o What I like



Day 4:

• Select the final solution

o Consensus

o Straw voting

o Multi-voting

o Negative voting

o Revisiting earlier

• Problem-solving outcomes

• Other problem solving techniques

o Legitimize problems

o Best/worst/most probable

o Problems as given/ problems as understood

o Is/Is not

o Diagram/fishbone

o Basic questions

o Break into components

o Force field analysis

o Ask an expert

Day 5:

• Types of decision

o Autocratic

o Consultative

o Group

• The decision making process

• Decision making under certainty

• Decision making under uncertainty

• Information technology and decision making systems

• Guidelines for making good decisions

• Making bad decisions

• Evaluations

• Computer-based decision making

• Using Microsoft Excel for decision making

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