Introduction: "A business, like an automobile, has to be driven in order to get results.", Producing results means consistently hitting the goals and objectives set by you and others. It means pushing yourself and others to achieve stretch goals. It means keeping your eye on the ball and acting and talking as if you care about the bottom line.
Daily Outlines: The general competencies for results are:
• Adaptability
• Attention to Detail
• Caring
• Collaboration
• Communication: Open
• Communication: Oral and Written
• Continuous Learning
• Crisis Management
• Discernment/Judgment
• Diversity
• Initiative
• Innovation
• Negotiation
• Organizational Understanding
• Planning and Organizing/Time Management
• Problem Solving
• Professionalism
• Quality
• Reliability
• Service
• Technical Expertise
The leadership competencies for results are:
• Change Leadership
• Coaching
• Collaborative Leadership
• Conflict Management
• Influence
• Team Leadership
Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement. The behavioral indicators are:
• Recognizes and capitalizes on opportunities.
• Sets and maintains high performance standards for self and others that support University's strategic plan and holds self and other team members accountable for achieving results.
• Tries new things to reach challenging goals and persists until personal and team goals are achieved and commitments met.
• Works to meet individual and University goals with positive regard, acknowledgment of, and cooperation with the achievement of others' goals.
• Motivates others to translate ideas into actions and results.
Taken initiatives is one of the major drive for results indicators. Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action. The behavioral indicators on that is:
• Goes beyond expectations in the assignment, task, or job description without being asked.
• Demonstrates a sincere positive attitude towards getting things done.
• Digs beneath the obvious to get at the facts, even when not asked to do so.
• Creates opportunities or minimizes potential problems by anticipating and preparing for these in advance.
• Seeks out and/or accepts additional responsibilities in the context of the job.
Innovations means applying original thinking in approach to job responsibilities and to improve processes, methods, systems, or services. It can be indicated through:
• Keeps up-to-date on current research and technology in the industry.
• Identifies novel approaches for completing work assignments more effectively or efficiently and works within the "established" system to push for "a better way."
• Reviews, selects and disseminates information regarding key technologies, best practices, and tools to others in the group.
• Understands technical aspects of one's job and uses appropriate technology for the situation at hand.
• Tries new approaches when problem solving, seeking ideas, or suggestions from others as appropriate.
Negotiation is a mean to Explore positions and alternatives to reach outcomes that gain acceptance of all parties. It can be determined in:
• Determines minimal or ideal conditions of the other party during negotiations.
• Develops a strategy for giving on some points and standing firm on others to achieve desired outcomes.
• Responds to opposing views in a non-defensive manner.
• Keeps arguments issue-oriented.
• Offers compromises and trade-offs to others, as necessary, in exchange for cooperation.
At the end of the program, you should be able to drive for result in:
• Accelerate the development of each leader
• Leverage leadership strategy to drive for result and performance
• Develop leaders commensurate with the pace of change
• Achieve results that the organization values
• Have a view of an effective business-driven high impact development framework
• Collaborate, Learn , Execute , Accelerate and Disrupt
• Set vision and strategy
• Operationalize strategy
• Build strong, diverse organization
• Communicate executive messages
• Operate with executive maturity
Technical Leader/Director:
Rima Shaar - Ph.D
Dr. Rima Shaar is a graduate of the American University of Beirut (AUB), Faculty of Arts & Sciences. She has received a Bachelor Degree in Public Administration in February 1992 (Dean’s Honor List in Feb. 92); then earned a Master’s Degree in Management from also AUB in 1994. In 1999, she has completed a Ph.D. degree in Human Resources from Alabama, USA (with Distinction). In April 2001, Dr. Shaar has attended the International HR Management Program with the Society for Human Resource Management (SHRM) in Chicago as well as the HR Generalist Program in June 2002 (Pennsylvania). In June 2003, she has pursued the “Strategic Decision Making & HR Advanced Program” jointly with SHRM and Wharton Business School. Beside that, she has successfully passed in September 2003, the ISO 9000:2000 Series Lead Auditor written examinations with SGS United Kingdom Ltd, Systems & Certification. In June 2004, Dr. Shaar has attended the “Executive Leadership Program” with Cornell in collaboration with SHRM (Louisiana). In February 2005, she has earned the CPHRG (Certified Professional in Human Resources Generalist) from the Institute for Human Resource Management Education (IHRME), Arizona.
Since 2000, Dr. Shaar has designed and developed series of seminars and training programs for a number of highly reputed institutions and training companies in the Middle East area related to soft skills i.e. Performance Management & Appraisal, Communication & Supervisory Skills, Time Management, Decision Making & Strategic Management, Leadership Skills, Change Management, Ethics, Coaching, Strategic Thinking & Planning, Risk Management, Setting SMART Goals, Emotional Intelligence, Knowledge Management, Customer Service and HR for Non-HR Managers, Career Planning & Development, etc. Beside that, Dr. Shaar has regularly attended SHRM Annual Conferences & Exhibitions since 2000. She was assigned the moderator for SHRM International Lounge in 2005 (California).
Dr. Shaar has about 19 years of varied experience in Management Consulting, HR Advisory Services, Training & Development, Education, Customer Service, Auditing, Telecom and Banking. Worked with Deloitte & Touche in the Middle East as Regional HR Manager as well as handled several projects and special assignments jointly with Team International & World Bank, USAID, UNDP, Morgan Group International, AUB, Lebanese American University (LAU), Fransabank, BankMED (Lebanon), Able Logistics (Dubai, UAE), Comium Telecom (Lebanon), Du Telecom (UAE), Council for Development & Reconstruction (Lebanon), Chevron (Kuwait), IMCO (Kuwait), Petroleum Training Center (PTC), Al-Homaizi Co. known as Kout Food Group (Kuwait), Al-Khazna Insurance Co. (UAE), Amana Group (UAE), Du Telecom (UAE), Jordan Applied University, King Hussein Cancer Center (Jordan), Ministry of Housing & Public Works (Bahrain) as well as Qatar Gas & Qatar Petroleum.
Dr. Shaar is a certified Trainer and Consultant by worldwide international organizations in both Management & HR fields. She is an active member in good standing with the Society for Human Resource Management (SHRM) and the American Society for Training & Development (ASTD). Beside that, she is an HR Lecturer (on part-time basis) at AUB since 2000.
In addition to that, Dr. Shaar has served as Advisor at AUB for the Student Representative Committee (SRC) between October 2004 & July 2005. In the past years, Dr. Shaar was also nominated as Advisor to re-launch the Entrepreneurial Club in OSB (AUB) between October 2005 and July 2006. She was also the Coordinator for the Human Resources and Strategic Career Planning Program between 2000 and 2007. During the past years, she has launched series of HR Conferences with Morgan Group International in Kuwait, Jordan, Bahrain and Lebanon. Beside that, Dr. Shaar is assigned the Coordinator and Lead Instructor by Morgan Group for SHRM Certification Program in the Middle East Region. At last, Dr. Shaar publishes in the “Daily Star” Newspaper [Section Business Star], special articles related to “Business Ethics” & “Human Capital Management”.
** In the event of uncontrollable circumstances, we may have to change main lecturer(s) for reasons out of control but replacement will always meet global standards of PROJACS International.
